Shipping and Payment - Power Source Engine Parts

Shipping and Payment

This document outlines the shipping arrangements for the despatch of orders to our Worldwide Customers

United Kingdom

Power Source Engine Parts (PSEP) through its strategic UK courier partners APC, DHL and Royal Mail can provide delivery door to door services generally next day to all UK Mainland Post Codes, coverage of the Highlands & Islands of Scotland and Northern Ireland are normally a 2 days service and will attract a premium cost over normal UK mainland post codes. In certain circumstances some of our product offerings are inclusive of postage where the website identifies the terms & conditions.

Australia & New Zealand

PSEP through its strategic international courier partners DHL, DPD, FEDEX, TNT, UPS and GEOPOST can provide delivery door to door services to over 220 countries around the world, specifically for AUSTRALIA AND NEW ZEALAND, we are able to offer Fast, Efficient, Economic service.

Typically transit times from despatch to arrival would be 5-10 working days depending on nominated service and normal customs interventions. Upon receipt of your enquiry, we quote all courier prices delivered to your address excluding duties and taxes.

PO Box Delivery: PSEP by special arrangement with our courier can deliver to PO boxes providing the customer states the full Australian post shop address or the New Zealand post shop address.

Customs: Please note when your goods enter these countries, the customs examine the paperwork and goods to establish what duties and taxes are payable by the Customer, the courier will contact you and advise you what this charge is and this must be paid to facilitate release from customs for onward delivery to the Customer. In certain situations the buyer can request the seller to provide delivery with duties and taxes paid, but this is only available as a special request.

Transit Times: The Transit times quoted are based on normal customs clearance, however in certain unlikely situations special customs action is required which may cause some delays but Engine Fix UK and the courier will work with Customs to get an expedient resolution to fast track you parts wherever possible.

Documentation Requirements for Export of Goods: The Seller must provide a full description of the goods, including value, quantity and weight. Copies of Export invoice, Packing List and Technical details of the goods.

The Customer must provide the correct address and contact details together with full contact telephone number. These details will enable courier to ensure swift transit of the parts to you.

Customer Support: Upon despatch of the goods, we will email you a courier Tracking Number which enables you to track your package progress to you, it will give you an estimated delivery date and update you on your package status, on the rare occasion where Customs have questions Engine Fix UK and courier will liaise to resolve these issues to fast transit the parts to you wherever possible.

Packaging: All our customer orders are packaged with added protection to ensure that the parts arrive with you in good order, the courier organisations also pride themselves in taking appropriate care and attention during shipping to ensure no damage in transit. It is important on arrival that if you suspect some damage may have occurred i.e., damage to the externals of the box you advise the courier delivery representative of this issue.

North America (Canada USA Mexico), Central America, South America (Brazil Argentina Peru Columbia Chile) West Indies

PSEP through its strategic international courier partners DHL, DPD, FEDEX, UPS and GEOPOST can provide delivery door to door services to over 220 countries around the world, specifically for NORTH AMERICA, we are able to offer Fast, Efficient, Economic service to the following countries:

For USA: Typically transit times from despatch to arrival would be 3-5 working days.

For CANADA: Typically transit times from despatch to arrival would be 3-5 days.

For MEXICO: Typically transit times from despatch are 5-10 days. We also are able to ship to PUERTO RICO and CAYMAN ISLANDS, transit times from despatch are 7-10 days. Upon receipt of your enquiry, we quote all courier prices delivered to your address excluding duties and taxes.

For South America: Typically transit times for despatch will be 7-14 days.

Customs: Please note when your goods enter these countries, the customs examine the paperwork and goods to establish what duties and taxes are payable by the Customer, the courier will contact you and advise you what this charge is, and this must be paid to facilitate release from customs for onward delivery to the Customer. In certain situations, the buyer can request the seller to provide delivery with duties and taxes paid, but this is only available as a special request.

Transit Times: The Transit times quoted are based on normal customs clearance, however in certain unlikely situations special customs action is required which may cause some delays but PSEP and the courier will work with Customs to get an expedient resolution to fast track your parts wherever possible.

The Customer must provide the correct address and contact details together with full contact telephone number. These details will enable the courier to ensure swift transit of the parts to you.

Customer Support: Upon despatch of the goods, we will email you the courier Tracking Number which enables you to track your package progress to you, it will give you an estimated delivery date and update you on your package status, on the rare occasion where Customs have questions Engine Fix UK and the courier will liaise to resolve these issues to fast transit the parts to you wherever possible.

Packaging: All our customer orders are packaged with added protection to ensure that the parts arrive with you in good order, the courier organisation also pride themselves in taking appropriate care and attention during shipping to ensure no damage in transit. It is important on arrival that if you suspect some damage may have occurred i.e. damage to the externals of the box you advise the courier delivery representative of this issue.

Europe

PSEP through its strategic international courier partners DHL, DPD, FEDEX,TNT, UPS and GEOPOST Express can provide delivery door to door services to over 220 countries around the world, specifically for Europe we are able to offer Fast, Efficient, Economic service to the following countries:

For EEC Countries Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

VAT not chargeable on all our Sales Invoices, however the buyer is responsible for paying the local customs authorities the relevant duties and taxes due prior to delivery of goods, you also have to provide your VAT number & EORI number to customs as part of the clearance process. Typically transit times from despatch to arrival would be 3-5 working days, however this can be extended if timely payment of duties & taxes is not made to customs leading to delays

For Non-EEC Countries: Albania, Andorra, Belarus, Bosnia-Herzegovina, Canary Islands, Gibraltar, Iceland, Jersey, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine.

VAT is not chargeable on Sales Invoices for goods sent to these countries, however on entry into these countries VAT/Sales Tax and Duties are charged against the Customer and must be paid to facilitate release from customs for onward delivery to the Customer.

The courier will contact the buyer to advice of the duties and taxes payable and enable payment to be made. In certain situations, the buyer can request the seller to provide delivery with duties and taxes paid, but this is only available as a special request. Typically transit times form despatch will be 3-7 working days, depending on satisfactory customs disposition.

The Customer must provide the correct address and contact details together with full contact telephone number. These details will enable he courier to ensure swift transit of the parts to you.

Customer Support: Upon despatch of the goods, we will email you a Tracking Number which enables you to track your package progress to you, it will give you an estimated delivery date and update you on your package status, on the rare occasion where Customs have questions PSEP and the courier will liaise to resolve these issues to fast transit the parts to you wherever possible.

Packaging: All our customer orders are packaged with added protection to ensure that the parts arrive with you in good order, the courier organisation also pride themselves in taking appropriate care and attention during shipping to ensure no damage in transit. It is important on arrival that if you suspect some damage may have occurred i.e., damage to the externals of the box you advise the courier delivery representative of this issue.

Africa (Morocco, Tunisia, Kenya, Nigeria, South Africa, Zambia etc)

PSEP through its strategic international courier partners DHL, FEDEX, UPS and can provide delivery door to door services to most African countries. We regularly ship to North Africa, Kenya, Nigeria, South Africa & Zambia but can also service all other countries by request.

Middle East, India & Asia

PSEP through its strategic international courier partners DHL, FEDEX, UPS and can provide delivery door to door services to the above counties including Israel, UAE, South Korea, Indonesia, Japan & India.

Payment

Orders placed online through our website will generate a proforma invoice which is valid for 14 days and shown in Pounds Sterling. It will be emailed in order for you to confirm and make payment. Payments can be made by international bank transfer (buyer must cover all currency/bank charges) BACS and cheque. Bank details will be supplied on request.

We also accept the following credit and debit cards: MasterCard, Visa, Maestro, Switch, Visa Delta and Visa Electron. Company/personal collection of goods at our premises will only be allowed by special appointment requested in advance. Goods will only be shipped once payment has cleared.

All goods remain the property of PSEP Ltd until paid for in full.

We reserve the right to change our prices without prior notification.

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