FAQ

How long does shipping take, how is the price calculated and can I collect from your premises?

  • Delivery to worldwide locations is between 2 – 14 days depending on location and service requested. The price is determined by the shipment weight and the destination. During the ordering procedure, you will be required to provide name of company, full address including city, state and Zip Code/Post Code, you should also include local telephone number and email address. The information provided will be used for price and delivery time calculation. The price offer will be sent to you via e-mail (as you prefer).
  • Personal collection of goods at our premises will only be allowed by special appointment requested in advance.
  • The speed of delivery depends on the selected transport service and place of delivery.

 

What payment methods do you accept?

  • The preferred payment method is Cashless bank transfer or credit card/debit card payment based on a pro-forma invoice, you will receive the pro-forma invoice with payment instructions based on which you will make the payment. As soon as the sum is credited to our account, the shipment will be dispatched).
  • PayPal

 

How do I track my Order?

  • The state of your order can be monitored by using the courier tracking number provided with your despatch.
  • If the ordered item is in stock and it is ordered before 11 o’clock, it will be dispatched the same day.

 

What warranty is offered?

  • All our goods are warranted for the period of 12 months, please see our warranty details for further conditions & information.

 

Can I return goods?

  • Please see returns procedure.

 

Is there a warranty complaints procedure?

  • Your Warranty Claim should be registered with our sales team and Complaints are processed in a standard manner. It is necessary to fill in the Warranty Claim and provide all necessary information (fault description, detailed information on the vehicle, diagnostics report – if possible). The more detailed information you provide, the better we can solve the complaint.
  • Remember to specify your contact information and originating EF Invoice (or enclose a copy).

 

What are the advantages of becoming a frequent buyer?

  • Improved access to website function and facilities
  • In many cases, better prices can be applied to frequent buyers.

 

Should the fact that I am the parts are being exported from the UK to far away overseas countries worry me?

  • Of course not. We have been active on the market for over 20 years, and we only supply high-quality parts from our own factories or from strategically aligned proven manufacturers which are also in compliance with the provisions of so-called Block Exemption (in the sense…). This Block Exemption, in simplified words, grants “equal rights” to aftermarket parts so that they have the same status as the parts supplied in the networks of OE manufacturers. It means that the part supplied by us will be of the same quality as the part which is fitted into a newly purchased vehicle.
  • PSEP have their own warehouses situated in both Cheshire and the West Midlands , UK. Therefore, it is easy to provide everyday logistics for the UK & EU market.  Every day, our courier team of couriers including Fedex DHL & UPS collects deliveries for destinations all over the world I from our warehouse.
  • We use state-of-the-art technologies and modern trends of e-commerce, and they are in compliance with ISO 9001.

 

Is VAT charged on purchases?

Our Invoiced prices will indicate whether they include or exclude the VAT.

The customers are obliged to pay the VAT. The exceptions are:

  • Goods supplied within the UK: Invoice will always include VAT. If you are VAT registered please advise us of your VAT number.
  • Customers outside UK: Customers from outside UK will buy goods without VAT. The tax and customs duties are then determined and paid in the particular country based on the valid local laws and regulations.

 

What is the customs duty that I have to pay?

  • At time of order it is recommended that you advise us of your VAT number and E.O.R.I number so we can enter this on the Invoice.
  • The VAT and customs duty charges which are to be paid in the export country of destination are not included in the price. These charges shall be paid by the recipient in compliance with the laws and regulations in force in the recipient’s country. When the shipment arrives, you must pay the charges for VAT and customs duties based on the tariffs as applicable in your country. Please contact the respective authorities in your country and ask them for this information.
  • It is important that you respond on a timely basis to customs to pay the relevant duties & taxes and delay will impact upon your delivery time to receive your product.

 

Have you not found the part you need?

  • In case you have not found what you need on our website, do not hesitate and get in touch with us. We will do our best to obtain the required part for you.
  • In case you have any doubts about the compatibility of a particular part or if you are unable to identify the correct part, do not hesitate and get in touch with us. Let us know what part you are looking for and detailed information about your vehicle (VIN code, motor code, model-type-cubic capacity).